Stormwater Inspector is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://stormwaterInspector.com.au, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may have your personal information deleted at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information,or information about your site or report.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Stormwater Inspector will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Independence, Impartiality and Conflict of Interest
Stormwater Inspector provides jetting in addition to inspection services, and therefore operates as a ‘Type C’ Inspection Body (as defined by ISO/IEC 17020). Safeguards are in place to ensure minimization of potential conflicts of interest, as follows:
- clients are advised they do not have to use the services of Stormwater Inspector for jetting;
- robust records including photographs are maintained with respect to areas which require jetting;
- clients agree to the jetting prior to the jetting being undertaken;
- the client is advised that the same individual who conducts inspections will be undertaking jetting.
Stormwater Inspector staff must report all potential conflicts of interest including any association which may influence their ability to make impartial decisions, and therefore the quality of their work.
Staff may encounter situations where undue pressure is applied from external parties, for example being asked to falsify records, or to inappropriately use privileged/confidential information. In such situations, staff must report to management and record details in the non-conformance and improvements system.
Risks to impartiality are reviewed by management in the annual management review.
Confidentiality
Management and staff of Stormwater Inspector are committed to maintaining all client information as confidential.
All staff are made aware of their confidentiality obligations as part of the induction process.
Terms and Conditions
Stormwater Inspector commit to maintaining client information as confidential in the Terms and Conditions supplied to clients when initiating work.
By engaging the services of Stormwater Inspector, you are agreeing to the following Terms and Conditions:
Service
Results and recommendations provided by Stormwater Inspector are based on observations at the time of inspection;
The same individual staff member of Stormwater Inspector may be involved in both inspection and maintenance of a pipeline.
Health & Safety
Stormwater Inspector must be advised of health and safety hazards specific to the site before attending to conduct services.
Payment
- 10% or $200.00 Deposit is required prior to 1Stormwater Inspector visiting your site, unless alternative arrangements have been made.
- Full payment is required before results can be downloaded from the cloud or offered on disk, unless prior arrangements have been made.
- All Payments are due in 30 days from invoice date without exception.
- If you wish to download your report within an hour of us leaving your site payment will need to be made one business day in advance.(Internet Dependent)
- Your credit status will be on hold if your account is 14 or more days overdue.
- Payments can be made via, direct deposit (preferred), Card payments Via Square (additional fees apply) and cash.
- NAB   Acc Name: 1CCTV Pty Ltd      BSB: 082-356     Account: 78-561-2540
- There is no obligation to accept quotations provided by Stormwater Inspector based on recommendations from an inspection service provided by 1CCTV Pty Ltd.
Note extra charges may be incurred if:
- Water pipes require flushing to achieve <2 NTU.
- Vehicle cannot park at maintenance hole or pit.
- When maintenance hole or pits have not been found prior to our visit.
- If your site requires staff to do more than 1 hour induction.
- If job requires two people and you cant supply someone (confined space or access issues).
- If traffic control is needed to control live traffic.
- Payment is made by card.
- If onsite delays cause lost time and equipment has to be rehired or existing hire extended.
- If cranes or heavy equipment are required for any reason.
Confidentiality
1CCTV Pty Ltd agrees not to disclose any confidential information obtained in the course of inspection services provided, except with prior written permission or as required by law.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Inquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
P.O. 180 Cobbitty NSW 2570
admin@stormwaterinspector.com.au
1300 567 400
Stormwater Inspector is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://StormwaterInspector.com.au, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may have your personal information deleted at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information,or information about your site or report.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Stormwater Inspector will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Independence, Impartiality and Conflict of Interest
Stormwater Inspector provides jetting in addition to inspection services, and therefore operates as a ‘Type C’ Inspection Body (as defined by ISO/IEC 17020). Safeguards are in place to ensure minimization of potential conflicts of interest, as follows:
- clients are advised they do not have to use the services of Stormwater Inspector for jetting;
- robust records including photographs are maintained with respect to areas which require jetting;
- clients agree to the jetting prior to the jetting being undertaken;
- the client is advised that the same individual who conducts inspections will be undertaking jetting.
Stormwater Inspector staff must report all potential conflicts of interest including any association which may influence their ability to make impartial decisions, and therefore the quality of their work.
Staff may encounter situations where undue pressure is applied from external parties, for example being asked to falsify records, or to inappropriately use privileged/confidential information. In such situations, staff must report to management and record details in the non-conformance and improvements system.
Risks to impartiality are reviewed by management in the annual management review.
Confidentiality
Management and staff of Stormwater Inspector are committed to maintaining all client information as confidential.
All staff are made aware of their confidentiality obligations as part of the induction process.
Terms and Conditions
Stormwater Inspector commit to maintaining client information as confidential in the Terms and Conditions supplied to clients when initiating work.
By engaging the services of Stormwater Inspector, you are agreeing to the following Terms and Conditions:
Service
Results and recommendations provided by Stormwater Inspector are based on observations at the time of inspection;
The same individual staff member of Stormwater Inspector may be involved in both inspection and maintenance of a pipeline.
Health & Safety
Stormwater Inspector must be advised of health and safety hazards specific to the site before attending to conduct services.
Payment
- 10% or $200.00 Deposit is required prior to 1Stormwater Inspector visiting your site, unless alternative arrangements have been made.
- Full payment is required before results can be downloaded from the cloud or offered on disk, unless prior arrangements have been made.
- All Payments are due in 30 days from invoice date without exception.
- If you wish to download your report within an hour of us leaving your site payment will need to be made one business day in advance.(Internet Dependent)
- Your credit status will be on hold if your account is 14 or more days overdue.
- Payments can be made via, direct deposit (preferred), Card payments Via Square (additional fees apply) and cash.
- NAB   Acc Name: 1CCTV Pty Ltd      BSB: 082-356     Account: 78-561-2540
- There is no obligation to accept quotations provided by Stormwater Inspector based on recommendations from an inspection service provided by 1CCTV Pty Ltd.
Note extra charges may be incurred if:
- Water pipes require flushing to achieve <2 NTU.
- Vehicle cannot park at maintenance hole or pit.
- When maintenance hole or pits have not been found prior to our visit.
- If your site requires staff to do more than 1 hour induction.
- If job requires two people and you cant supply someone (confined space or access issues).
- If traffic control is needed to control live traffic.
- Payment is made by card.
- If onsite delays cause lost time and equipment has to be rehired or existing hire extended.
- If cranes or heavy equipment are required for any reason.
Confidentiality
1CCTV Pty Ltd agrees not to disclose any confidential information obtained in the course of inspection services provided, except with prior written permission or as required by law.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Inquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
P.O. 180 Cobbitty NSW 2570
admin@stormwaterinspector.com.au
1300 567 400
Absolutely. 1 CCTV Pty Ltd is fully compliant with Sydney Water and Council regulations. Our NATA accreditation and specialized expertise ensure that all inspection services meet or exceed the strict standards set by these authorities.
Yes, we use non-invasive techniques like CCTV cameras, which allow us to inspect pipes with minimal disruption. In most cases, you won’t even know we’re there!
- Consult Peers: Ask for recommendations from industry peers or local authorities (Water service coordinators or Councils).
- On-Site Evaluation: Some companies offer free site evaluations to assess the scope of work.
- Check for Warranties: Select a provider that stands by their work with warranties or guarantees.
- Industry Recognition: Look for companies recognized by industry associations or local councils.
- Customer Education: A good provider will educate you on the findings and necessary steps.
- Sustainability Practices: Consider companies that implement eco-friendly inspection methods.
These considerations will help you choose the best pipe CCTV service provider for your specific needs.
When choosing a pipe CCTV service, here are some key considerations:
- Experience: Look for companies with a proven track record in pipe inspections.
- Technology: Ensure they use up-to-date, high-quality equipment for accurate assessments.
- Accreditation: Verify that they are accredited and meet industry standards.
- Reputation: Check reviews and testimonials to gauge customer satisfaction.
- Transparency: Clear pricing and detailed reporting are essential.
- Customer Support: Choose a provider with responsive and helpful customer service.
- Specialization: Consider a company that specializes in the type of pipes or systems you need to be inspected.
Yes, every inspection we perform includes a comprehensive report featuring detailed findings, photos, and video footage if applicable. This documentation provides a clear understanding of your pipe conditions and any necessary actions. Both the video and report are uploaded online, and you’ll receive an email with an invoice and link to view them. Once your invoice is paid, your videos will be unlocked, and you’ll receive another email with instructions on how to download your report and videos.
Choosing a NATA-accredited and Sydney Water-listed Field Tester like us ensures you’re dealing with a trustworthy and professional service provider. We strictly adhere to high standards of integrity and quality, delivering thorough inspections and detailed, transparent reports. Our proven track record with Sydney Water and various NSW Councils further attests to our reliability and professionalism. You can verify our credentials on the NATA website [HERE] and the Sydney Water website [HERE].
You can schedule an inspection by contacting us via our online booking form which will guide you through all the questions that we need to ask to do your job. You are most welcome to call and chat but, at the end of the call, you will be directed back to the online form as it is the easiest way to exchange details, and plans on a specifically designed form to make it an easy and pleasant experience for you. We offer flexible scheduling to accommodate your needs.
The duration of a drainage inspection varies depending on the specific requirements of your situation. Factors such as the size of the property, the complexity of the drainage system, and the type of inspection needed can all affect the time required.
Typically, a standard CCTV drain survey can take anywhere from 1 to 3 hours. However, after reviewing your booking form and the details provided, we can give you a more accurate estimate of the time needed for your inspection.
By understanding the scope of the job in advance, we ensure that the inspection is thorough and completed efficiently.
The cost of an inspection depends on the size and complexity of the property, the type of inspection required, and any additional services needed. We provide transparent, upfront pricing with no hidden fees. For a personalized quote, please complete a booking form on the website.
The recommended frequency for inspecting stormwater and sewer pipes varies based on factors like the age, location, and usage of the pipes. Generally, annual inspections are advisable for most properties, but high-risk areas may need more frequent checks to ensure optimal functionality and prevent issues. Absolutely before and after building works to prove you have not damaged the assets as repair is very expensive if you have no proof.
Yes, many local councils, including Sydney Council, mandate NATA-accredited inspections. Using a NATA-accredited drainage inspection company ensures that you receive a high-quality, reliable service that meets strict industry standards, delivering accurate results and peace of mind. If you hire a contractor who is not NATA-accredited, Sydney Water or your Council WILL reject your video and report.
Yes, if you’re required to provide a CCTV inspection of your stormwater or sewer pipes, hiring a NATA-accredited inspection company is crucial. This accreditation guarantees that the contractor has undergone rigorous scrutiny by NATA, providing you with peace of mind that the job will be done professionally and in full compliance with current building codes
Following the drain inspection, you’ll receive a comprehensive report that details our findings, complete with photos and video footage if applicable. The report will outline any identified issues and offer recommendations for next steps. Both the video and report are uploaded online, and you’ll receive an email with an invoice and a link to view them. Once the invoice is paid, your videos will be unlocked, and you’ll receive another email with instructions on how to download your report and videos.
NATA (National Association of Testing Authorities) accreditation ensures that our inspection services meet the highest standards of quality and technical competence. It gives our clients, including Sydney Water and Councils, confidence that our inspections are accurate, reliable, and comply with industry regulations and codes.
In most cases, you don’t need to take any immediate action. If an issue is identified during the inspection, we’ll provide a detailed report outlining the problem. Typically, the asset in question is owned by Sydney Water or the local council, and they will determine if repairs are necessary, usually covering the costs themselves. This process ensures that any necessary repairs are handled by the responsible authorities, giving you peace of mind.
- Certified Technicians: Ensure the team is trained and certified.
- Range of Services: Opt for providers who offer comprehensive services, including repair recommendations.
- Custom Solutions: Look for companies that offer tailored inspection solutions based on your needs.
- Quick Turnaround: Choose a service with fast response times and quick report delivery.
- Advanced Reporting: Providers should offer detailed reports with high-resolution images or videos.
- References: Ask for references from past clients in similar industries.
- Insurance Coverage: Verify that the company has proper insurance coverage for its work.
We offer a wide range of CCTV pipe inspections, including thorough assessments of stormwater and sewer pipes. Our services include CCTV (Closed-Circuit Television) inspections, hydrostatic pressure testing, smoke testing, and dye testing. These advanced methods enable us to accurately detect blockages, leaks, structural damage, and other potential issues in your pipes.
Sydney Water or Council requires a pre-construction CCTV inspection of their assets for several key reasons:
1. Asset Protection
- Prevent Damage: Sydney Water’s assets, including sewer and stormwater pipes, are critical infrastructure. A pre-CCTV inspection ensures that these assets are in good condition before any construction work begins, reducing the risk of accidental damage.
- Assess Condition: The inspection helps assess the current condition of the pipes or drains. This information is essential for ensuring that they can withstand nearby construction activities.
2. Compliance with Regulations
- Adherence to Standards: Sydney Water has strict regulations and standards to ensure the safety and reliability of their infrastructure. Pre-CCTV inspections are part of the compliance process, ensuring that any construction work adheres to these standards.
- Regulatory Requirement: As part of their planning and development process, Sydney Water mandates pre-CCTV inspections to comply with state or local government regulations, particularly for developments near or over their infrastructure.
3. Risk Management
- Minimize Liability: By requiring a pre-CCTV inspection, Sydney Water can document the condition of their assets before construction begins. This minimizes liability for both Sydney Water and the developers, as it provides clear evidence if any damage occurs during construction.
- Prevent Environmental Impact: Ensuring the integrity of sewer and stormwater systems before construction helps prevent environmental issues such as leaks or contamination that could arise from damaged infrastructure.
4. Informed Decision-Making
- Planning and Engineering: The data from the CCTV inspection provides valuable information for engineers and planners. It helps them understand the condition and layout of the existing infrastructure, allowing for better planning of construction activities.
- Upgrade Requirements: If the inspection reveals that the infrastructure is not in suitable condition, it may indicate the need for upgrades or repairs before construction can proceed. This helps Sydney Water manage their assets more effectively.
5. Ensure Public Safety
- Prevent Service Disruptions: Maintaining the integrity of water and sewer systems is crucial for public health and safety. A pre-CCTV inspection helps prevent potential service disruptions that could affect the community.
- Avoid Hazards: Identifying and addressing any issues with the infrastructure before construction reduces the risk of hazards like sinkholes, flooding, or sewage backups.
6. Documentation and Accountability
- Baseline Data: The inspection provides a baseline record of the infrastructure’s condition, which can be used for comparison after construction is completed.
- Accountability: If any damage occurs during construction, the pre-CCTV inspection provides a point of reference to determine responsibility.
7. Facilitate Post-Construction Inspection
- Comparison Purposes: After construction, a post-CCTV inspection is usually required to compare the condition of the assets before and after the work. This ensures that no damage has occurred and that the infrastructure remains in good condition.
In summary, Sydney Water requires a pre-CCTV inspection to protect their assets, ensure compliance with regulations, manage risks, and safeguard public safety. It also provides essential documentation for accountability and informed decision-making during the construction process.
Regular stormwater and sewer pipe inspections are crucial for preventing blockages, flooding, and environmental contamination. Early detection of issues not only helps avoid costly repairs but also ensures compliance with local regulations, protecting both your property and the surrounding environment.